Warranty and Returns

Standard Warranty

• Standard warranty is 12 months, unless otherwise noted, commencing from the date of the GlobeWyze invoice.
• Warranty does not cover damages by accident, natural disaster, neglect, misuse or improper use of the equipment
• Before returning any product for repair, please follow the RMA process described below

• Before returning any product for repair, please complete the RMA form and get an RMA number.
• Please show the RMA number on the outside carton of the faulty product.
• Please ensure faulty units are well-packed and well-protected.

• If a product is deemed to be DOA, GlobeWyze must be notified within 1 week.
• RMA process will be applicable for returning the DOA product to GlobeWyze.
• GlobeWyze will forward the replacement product immediately after receiving the dead unit and bear two-way shipping charges.

• If a product is deemed to be faulty within the warranty period, Customer may return it to GlobeWyze for repair via the RMA process.
• GlobeWyze will repair the product (or replace at its discretion), perform functional testing, and ship it back to the Customer.
• GlobeWyze will bear one-way shipping charge. (for the repaired unit return)

• If a product is deemed to be faulty outside the warranty period, Customer may return it to GlobeWyze for repair via the RMA process.
• Repairing charges will depend on the faulty unit. GlobeWyze will inform the Customer about repair charges before performing repair work.
• Customer will bear two-way shipping charges and repair costs.

• At the time of purchase, Customers may purchase an extended warranty.
• Extended warranties include parts and labor, but exclude shipping charges. Shipping costs will be the Customer’s responsibility.

• Cancelled or Partially Cancelled Orders are subject to a 20% restocking fee (minimum $20).
• Returns are only accepted if unused and in original packaging within a period of 30 days from date of purchase.
• Returned items are eligible for a store credit which is valid for 12 months. Shipping charges are non refundable.
• Customer will bear shipping charges for returned items.

• Evaluation/Sample Products must be returned within 30 days in original working condition and original packaging.
• Items not returned within 30 days will be chargeable to the Customer.
• Items returned in damaged condition or with missing parts will not be accepted. Cost of such items will be chargeable to the Customer.